6 November 2012
During a routine inspection
They told us that they receive regular and reliable care from courteous and polite staff. People said that they are provided with appropriate information about their services and that their care plans are reviewed regularly and as required. One service user said to us 'excellent care, I am really really grateful. I get regular care workers and they are very nice people, very polite'. Another service user said, 'They are polite and they do all that they should be doing, I have no complaints'.
Overall, we found that Care Direct Ltd was meeting the essential standards.