Glenmuir House Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People’s choices and preferences were recorded in their care plans, and we saw that staff knew people well. One relative told us, “Nothing is too much trouble for any of the staff”. Staff supported people with kindness, dignity and respect. There was a cheerful, friendly atmosphere in the home with laughter and banter between staff and people. We saw that people were being encouraged by staff to remain as independent as possible and were given appropriate support to do so. Staff arranged activities and entertainment to suit people’s interests and people were frequently asked for their views and preferences. Staff were well supported and felt able to make suggestions and come up with ideas for improvement.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us staff encourage and support them to be as independent as possible. One person told us about the staff, “They encourage me to be as independent as I can be – I have cards to remind me of things because I am forgetting." Another said about the staff, "They help me with talking to my [relative] every night – I have a big phone thing so I can see them.” Activities were offered and due to the low number of people living in Glenmuir, it was what people wanted to do on a day-to-day basis. People showed us the cress they were growing and talked of the baby chicks at Easter and the flowers that they arranged in the home. They also told us external entertainers were invited into the home. People were supported to maintain relationships that were important to them. People and relatives confirmed there were no restrictions on visiting their loved ones.

Staff described to us how they encourage people to do things for themselves, so they can retain some independence. One staff said, “Sometimes they can do a lot with just prompting, other times they may need more support.” Another told us, “We encourage people to keep mobile and offer assistance but don’t take over – we want them to do as much as they can.” Staff told us how they use adapted cutlery and dinnerware to assist people to remain independent with eating and drinking. Staff were aware of individual needs, such as those with modified diets or those who required support; what equipment each person required, and their preferred routine.

We observed people being supported by kind and patient staff. We saw people who needed assistance with eating and drinking were supported in a respectful manner with staff following good practice guidance. Dignity was shown by staff to a person who was a little distracted during their meal time, and the staff member directed them to the toilet.

People's choices and preferences were included in their care plans. There was a range of appropriate equipment to support and maximise people’s independence and outcomes from care and treatment. For example, bespoke cutlery; walking frames; wheelchairs, and hoists. For those people who required equipment to walk safely, equipment was sought from healthcare professionals which ensured their safety and also promoted their independence. Staff supported people on a daily basis to choose where they spent their time, some people chose to stay in their bedrooms and this was respected. People had been included and consulted about plans relating to the home, such as menu ideas, alterations to the home, and activities planning. This ensured people's preferences were considered.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We received positive feedback from staff about working at the service. They told us they have regular staff meetings to discuss anything that is happening at the service. Staff said they can share their views at any time, but also have a staff survey where they can voice their ideas or concerns, and a postbox for suggestions or comments. Staff said the registered manager was supportive and they felt they were treated equally.

Policies about the wellbeing, support and performance of staff were available to all staff. Regular meetings, surveys and supervision took place, so staff had opportunities to discuss concerns and receive feedback from managers.