Eltisley Manor

Updated 29 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This announced inspection took place on 8 April 2021. We also asked the provider to send us infection prevention and control policies and audit findings.

Updated 29 April 2021

About the service:

Eltisley Manor is a care home that provides nursing and personal care to 37 adults and older people. This service caters for people with mental health needs, some of whom also have physical disabilities.

Three of the 37 people live in the Coach House, which is a separate building on the same site, intended as a ‘step-down’ unit for people who are planning to move on to more independent living in the community.

People’s experience of using this service:

•People were happy living at Eltisley Manor because they felt safe and staff looked after them well. Staff enjoyed working at the home and the registered manager and deputy manager provided them with strong leadership.

•There were enough staff to meet people’s needs. New staff underwent a thorough recruitment process so the provider knew they were suitable to work with people living at the home.

•The staff team was committed to providing a high-quality, personalised service and keeping people safe. They had undertaken training in a wide range of topics so they had the skills and knowledge to effectively meet people’s needs. Staff understood their responsibilities to report any concerns.

•People helped to plan their care and support. Staff involved them in assessing risks to themselves and others. Staff supported people to be as independent as possible so that people gained confidence in doing things for themselves. This included taking responsibility for their own medicines, cooking their own meals and learning everyday living skills.

•Staff followed infection prevention and control procedures and staff gave people their medicines safely and as they had been prescribed.

•The kitchen staff made people a choice of nourishing food. People could make their own drinks, with or without staff support, at any time. External healthcare professionals supported people to stay as healthy as possible.

•There were good relationships between people and the staff. Staff knew people well, respected people’s choices and always asked for consent before they carried out any tasks for the person.

•Personalised support plans gave staff clear guidance about how to meet each person’s needs in the way they preferred.

•People had a range of opportunities. They could choose to be involved in paid work in the home, go to college, do voluntary work or follow their own interests.

•The registered manager sought people’s views about the running of the home and put actions in place to make improvements wherever possible. Staff felt involved in the home, supported by the registered manager and said their ideas were listened to.

•The provider had a clear structure in place to monitor the quality of the service, which included regular auditing and visits to the home by the provider’s staff.

More information is in the full report

Rating at last inspection:

At the last inspection we rated this service Good (report published on 10 June 2016).

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor this service.