Archived: Dehnlea Rose

From the observations we made, indications were that residents were comfortable and happy in their home. Comments from residents we spoke with were all positive and included "Staff are alright" and "No complaints." We noted people who lived at this service were included in decisions about their day to day activities as much as possible. Staff sought consent from people, either verbally or by observing people's body language. We noted residents were able to attract the attention of staff when they needed assistance with their care and welfare. We saw that staff understood the needs of residents and communicated well with them. We noted that there was a homely atmosphere within Dehnlea Rose.

Arrangements for managing mealtimes worked well and we noted that the special dietary needs of residents were catered for. The home was kept clean and fresh throughout and had received no complaints since the last inspection. Staff recruitment records, in the main, were well kept.