The Care Quality Commission
  • Care Home
  • Care home

Archived: Stone Gables Care Home

Street Lane, Gildersome, Leeds, West Yorkshire, LS27 7HR (0113) 252 9452

Provided and run by:
Castlegrounds Limited

Important: The provider of this service changed. See new profile

All Inspections

4 July 2014

During a routine inspection

During our inspection we looked for the answers to five questions;

Is the service caring?

Is the service responsive?

Is the service safe?

Is the service effective?

Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people who used the service, their relatives, staff supporting them and from looking at records.

Is the service safe?

People told us they felt safe. Safeguarding procedures were robust and staff we spoke with understood how to safeguard the people they supported.

Systems were in place to make sure that managers and staff learnt from events such as accidents and incidents, complaints, concerns, whistleblowing and investigations. This reduced the risks to people and helped the service to continually improve.

Equipment was well maintained and serviced regularly therefore not putting people at unnecessary risk.

Is the service effective?

There was an advocacy service available for people; this meant that when required people could access additional support. People's health and care needs were assessed with them, and they were involved in writing their plans of care.

People's needs were taken into account with signage and the layout of the service enabling people to move around freely and safely. The premises had been sensitively adapted to meet the needs of people with physical impairments.

Is the service caring?

People were supported by kind and attentive staff. We saw that care workers showed patience and gave encouragement when supporting people. People commented, 'It's lovely here.' Another said, 'The staff look after me well, they're all good.'

A relative said, 'They visited regularly without notice and they were happy their relative was well cared for in the home.'

People's preferences, interests, aspirations and diverse needs had been recorded and care and support had been provided in accordance with people's wishes.

Is the service responsive?

People completed a range of activities in and outside the service regularly.

People using the service, their relatives, friends and other professionals involved with the service completed an annual satisfaction survey. Where shortfalls or concerns were raised these were addressed.

People knew how to make a complaint if they were unhappy. People told us they had never needed to make a complaint but if they did they thought complaints would be investigated and action taken as necessary.

Is the service well-led?

The service worked well with other agencies and services to make sure people received their care in a joined up way.

Staff had attended several training courses which took into account the needs of the people who used the service. This ensured that people's needs were met.

8 May 2013

During a routine inspection

When we carried out this inspection, we spoke with at least eight people who lived at Stone Gables. For the purpose of this report, we use the term 'resident' to reflect Stone Gables being the place where they live. One relative of a resident was willing to speak with us. We also spoke with managers, and four staff members.

Residents gave us a range of views regarding Stone Gables. One resident said they were "very happy" at Stone Gables and another resident said "it's a lovely home". A different resident said "this place is a dump".

We saw residents appeared to be bored. One resident told us "we don't do a lot of anything".

Care staff were seen to be polite and friendly but care was not always delivered in line with residents' care plans. For example, we saw one resident whose care plan said they needed a spoon in order to eat but they had they been given a knife and fork instead.

Some residents, at meal times, had their plates taken away when there was food still on them without staff checking with residents that they had finished eating.

We found staff had received safeguarding training and could tell us what they would do if they were concerned about a resident being at risk from harm.

Sufficient staff appeared to be available. Supervision, support and training was given to staff.

We identified concerns regarding how managers monitored the quality and standards of service.

28 September 2012

During an inspection in response to concerns

Some people with dementia were not able to tell us about their experience of living at the home. We therefore used a number of different methods to help us understand people's experiences. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us

We spoke with three people who were able to tell us about their experience of living at Stone Gables. They told us they enjoyed living at the home and staff were kind and caring. However, all of the people we spoke with were not aware there were different options available to them at mealtimes. One person said, 'I just eat whatever staff give me to eat'.

We spoke with three relatives of people who lived at the home. They told us they felt involved and were happy with the care their relatives received. They all told us they had never had any concerns with the service but felt able to approach staff if they did.

One relative told us there were sometimes not enough staff due to holidays. However, they said their relative never had to wait to receive support from staff. Another relative told us they were concerned there was not always enough stimulation for people living at Stone Gables.

10 August 2011

During an inspection in response to concerns

The Local Authority Commissioners told us they had no concerns about the service.

People using the service and visitors told us they are satisfied with the service they receive and they are respected. People said the environment is always clean and pleasant. People we spoke to said if they have any concerns they are happy to raise them with the staff or management and are confident they will be dealt with appropriately.

Staff told us that people receive a good service and they can make decisions about their care. Staff said they are confident that the management of the home would deal with safeguarding issues or concerns appropriately and systems are in place to make sure people are safe.

The Local Authority Commissioners told us they had no concerns about the service.

People using the service and visitors told us they are satisfied with the service they receive and they are respected. People said the environment is always clean and pleasant. People we spoke to said if they have any concerns they are happy to raise them with the staff or management and are confident they will be dealt with appropriately.

Staff told us that people receive a good service and they can make decisions about their care. Staff said they are confident that the management of the home would deal with safeguarding issues or concerns appropriately and systems are in place to make sure people are safe.