Archived: The Grove and The Courtyard

Updated 13 September 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 30 August 2018 and was announced. It was a focussed inspection looking at the well-led domain only, so we gave the registered manager short notice (the day before) of our inspection to make sure they would be in to assist us. The inspection team consisted of one adult social care inspector.

We reviewed information we held about the service, including the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales.

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We contacted the commissioners of the relevant local authorities, the local authority safeguarding team and other professionals who worked with the service to gain their views of the care provided by The Grove and The Courtyard.

We spoke with three people who used the service and four members of staff, including the registered manager, administrator and support workers. We looked at records involved with the day to day running and management of the service.

Updated 13 September 2018

This inspection took place on 30 August 2018 and was announced. It was a focussed inspection looking at the well-led domain only, so we gave the registered manager short notice (the day before) of our inspection to make sure they would be in to assist us.

We carried out an unannounced comprehensive inspection of this service in April 2016. A breach of legal requirements was found in relation to displaying inspection ratings. We wrote to the provider to remind them of their requirements to display their inspection rating.

We undertook this focused inspection to confirm they now met legal requirements, and saw that they were now displaying their inspection rating. This report only covers our findings in relation to those requirements and the well-led domain. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for The Grove and The Courtyard on our website at www.cqc.org.uk.

The Grove and The Courtyard is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. It offers care to people with general and specialist mental health needs and can accommodate up to 55 people. At the time of our inspection 53 people were using the service.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager had informed CQC of significant events in a timely way by submitting the required notifications. The registered manager and provider carried out a number of quality assurance checks to monitor and improve standards at the service. Feedback was sought and acted on. People benefited from the service’s close links with the local community.