Mountjoy Road

Updated 11 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection Team:

The inspection was carried out by one inspector.

Service and service type:

Mount joy provides accommodation, care and support for up to eight people with learning disabilities and behaviours that may challenge. There were seven people using the service at the time of inspection.

The service had a manager registered with the Care Quality Commission. A registered manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was announced. We gave the service 24 hours’ notice of our inspection to ensure a manager was present to assist us and that people with complex needs were aware of us coming.

What we did:

Before the inspection, we reviewed information we had received about the service since the last inspection in 2016. This included information that the provider must notify us about.

During the inspection we spoke with the registered manager and two staff. We also spoke with two relatives. We spoke with two people and observed staff interacting with them. We reviewed two people’s care records. We also reviewed records and audits relating to the management of the home.

Updated 11 April 2019

About the service:

Mountjoy provides personal care and accommodation for up to eight people with a learning disability and behaviours that may challenge. At the time of this inspection there were seven people using the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice and independence. People using the service received planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service:

People told us they were consistently treated with kindness, dignity and respect. Without exception, people told us they felt safe and well supported. One person said, “Yes I do, staff are lovely.” One person’s relatives praised the standards of support provided by staff and they told us their family member was happy and looked after better than they could have wished for.

People received personalised support from staff who knew them well. Staff had built positive relationships with people living in the service. Staff supported people to retain their independence and to remain involved in planning and reviewing their care to ensure it was provided in accordance with their own preferences.

Staff worked closely with a range of community health professionals to promote good outcomes for people.

The service was consistently well-led. People felt able to raise any concerns with the registered manager and were confident they would be addressed. Staff felt well supported by the registered manager.

The registered manager and staff completed a range of quality checks and audits of the service to make sure the care and support provided was of high quality. This supported the continuous improvement of the service.

The service met the characteristics of good in all key questions.

Rating at last inspection: The service was last inspected August 2016 and rated Good. At this inspection we found the service had maintained its rating of Good.

Why we inspected: This was a planned inspection which took place to re-assess the quality of the service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk