Background to this inspection
Updated
5 January 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: One inspector carried out the inspection.
Service and service type: Moor Court is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: This inspection was unannounced.
What we did when preparing for and carrying out this inspection: We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as abuse; and we sought feedback from the local authority and professionals who work with the service. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection, we spoke with nine people who used the service and one relative to ask about their experience of the care provided.
We spoke with seven members of staff including the registered manager and six care staff. One of the care staff we spoke with had responsibilities for co-ordinating activities for people to enjoy doing.
We reviewed a range of records. This included two people's care records and multiple medication records. We also looked at records relating to the management of the home. For example, systems for managing any complaints, checks undertake on the health and safety of the home, surveys completed by people and compliments received.
Updated
5 January 2019
What life is like for people using this service:
• People enjoyed living at Moor Court and were cared for by staff who were compassionate and considerate.
• Relatives told us their family members independence was promoted and people were treated with dignity and respect.
• People were involved in planning their care with support from staff. Staff used people’s preferred ways of communicating, to facilitate this.
• Staff supported people to enjoy a range of activities which reflected people’s interests, and enhanced their lives. People were given assistance to they could keep in touch with relatives and friends who were important to them.
• People had access to the healthcare they wanted. Relatives and staff highlighted how relationships developed with other health and social care professionals had led to improved health and well-being outcomes for people living at Moor Court.
• People told us they felt safe living at the home. There was sufficient staff to care for people and the environment and equipment were regularly checked, to promote people’s safety.
• Staff had received training and developed the skills they needed to care for people. The risk of accidental harm or infections was reduced as staff used the resources and equipment provided to do this.
• People could rely on staff administering the medicines they needed to remain well.
• The registered managers and staff worked together and focused on meeting the needs of the people living at the home, so they had an enhanced quality of life.
• People and their relatives were encouraged to make any suggestions for improving the care provided and the service futher.
• The registered managers and staff reflected on their practice and strove to drive through improvements in people’s care, so people would continue to say how much they enjoyed living at Moor Court.
• We found the service met the characteristics of a “Good” rating in all areas; More information is available in the full report
Rating at last inspection: Good. The last report for Moor Court was published on 02 July 2016.
About the service: Moor Court is a is a residential care home, providing personal care and accommodation. There were 14 people living at the home with either learning disabilities or autistic spectrum disorders, or with physical disability, or sensor impairments, or dementia at the time of the inspection. The service provides accommodation and personal care to younger and older adults.
Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.