About the service Spencer Grove is a care home providing personal and nursing care to 51 people aged 65 and over at the time of the inspection. The service can support up to 68 people. The registered provider also operates a domiciliary care service.
The domiciliary care service offers care to people who live in the registered provider’s retirement apartments, attached to Spencer Grove. There were two people using this service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The care home is purpose built, split over three floors.
People’s experience of using this service and what we found
People’s well-being was at the core of the service. The exceptional leadership ensured the vision and culture of the senior management team and registered manager was embedded within all the staff team. There was an open and inclusive culture at the home, people were actively encouraged to be independent and have purpose and meaning in their lives. There was a culture of continuous improvement with a clear focus on ensuring any changes enhanced the quality of the service people received.
People were safe. There were enough staff employed to meet people’s needs and staff were recruited safely. Medicines were appropriately managed. The home was clean, and the premises and equipment were suitably maintained.
People received excellent, effective care and support from a highly skilled staff team. Staff communicated effectively, and people were supported to access other health care professionals as they were needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were caring and kind. People were treated with dignity and respect. Staff clearly knew people well and respected people’s individuality. People were encouraged to retain their independence.
Care records were detailed, person centred and reviewed and updated at regular intervals. Information regarding people’s communication needs was recorded as well as, where appropriate, peoples end of life support needs. A range of activities were provided for people. There was a system in place to handle complaints.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 27 March 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.