Our current view of the service
Updated
11 January 2024
Vallance Residential Care Home is a residential care home providing support to older people, some of whom were living with dementia. At the previous inspection on 25 May 2021, we found areas of practice that required improvement in respect to keeping people safe from harm and abuse, and systems of quality monitoring and governance. We found that improvements had been made. We have rated this service Good.
We spoke with 3 people and 1 relative about their experience of the care provided. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We spoke with the registered manager and 2 members of staff.
We carried out our on-site assessment on 25 January 2024. Off site assessment activity started on 26 January 2024 and ended on 7 February 2024.
People's experience of the service
Updated
11 January 2024
We saw the required improvements had been made since the last inspection, in respect to safeguarding and having robust systems in place to monitor and improve the quality of the service.
People were happy with the care they received, felt relaxed with staff and told us they were treated with kindness. They said they felt safe, were well supported and there were enough staff to care for them. Our own observations supported this, and we saw friendly relationships had developed between people and staff. People received medicines safely. The service was clean, hygienic and a pleasant environment to spend time in. People’s care plans were up to date and accurately reflected their needs. People were able to express their views and had their dignity, independence and privacy promoted.
The provider had systems of quality assurance to measure and monitor the standard of the service and drive improvement. These systems also supported people to stay safe by assessing and mitigating risks, ensuring people were cared for in a person-centred way and that the provider learned from any mistakes. Our own observations and the feedback we received supported this. Staff had received appropriate training and people received good care that met their needs and improved their wellbeing. The staff team were dedicated and enthusiastic.