Background to this inspection
Updated
8 February 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was completed by two inspectors.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the CQC to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave a short period notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 6 January 2023 and ended on 9 January 2023. We spoke with people who used the service over the telephone on 6 and 9 January 2023. We visited the location’s office on 9 January 2023 and also spoke with some staff over the telephone on the same day.
What we did before the inspection
We reviewed information we had received about the service since it registered with CQC. We sought feedback from Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection.
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection
We spoke with 4 people who used the service about their experience of the care provided. We spoke with 5 members of staff, this included managers, office staff and care workers.
We reviewed a range of records. This included 3 people's care records and medication records. We looked at 3 staff files in relation to recruitment, supervision and training. A variety of records relating to the management of the service, including policies and procedures were reviewed.
Updated
8 February 2023
About the service
Clarity Homecare Barnsley is a domiciliary care agency providing personal care and support to people in their own homes. The service provides support to adults with a range of care and support needs. At the time of the inspection there were 6 people using the service.
People’s experience of using this service and what we found
People were happy with the support they received from Clarity Homecare Barnsley. Everyone we spoke to said they would recommend the service to others
People felt safe when receiving care from the service. The provider completed a range of pre-employment checks to assure themselves staff were suitable to work at the service. Some of these checks needed to be more robust, however the provider was in the process of addressing this. There were enough staff employed to meet people’s needs. Staff arrived at people’s scheduled care visits on time and delivered person-centred care to each person.
Risks to people were assessed and managed well. People received effective support with their medicines and there were suitable measures in place to prevent the spread of infections.
Everyone we spoke with told us staff were kind and caring. Staff treated people with dignity and respect, and people felt comfortable with the staff who visited. People were supported by a small number of regular staff who knew them well.
There had been no accidents or incidents at the time of this inspection, however suitable procedures were in place to manage these and they were known to staff and managers.
People knew how to complain if they needed to and people's feedback was regularly obtained by the registered manager and provider. However, people's feedback was not recorded consistently to ensure it could be used as part of a quality assurance system to improve the service.
The service had an open, transparent culture. Staff enjoyed their jobs and were all keen to deliver high-quality care. The service worked alongside other professionals to help ensure people received effective care and support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received a range of training to ensure they were well-prepared, competent and equipped to deliver high quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 October 2021 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.