7 March 2018
During a routine inspection
South Hill Road is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. South Hill Road accommodated four people at the time of the inspection.
The service was last inspected on January 2016 and the rating for this inspection was Good. At this inspection we found the service remained Good.
This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
Records were personalised, up to date and accurately reflected people's care and support needs. They provided staff with detailed information to enable them to provide effective, person centred care that promoted people's independence. Risk assessments were in place and they accurately identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks.
Medicines were administered and stored safely.
People were supported to access the support of health care professionals when needed. The provider had taken steps to minimise the risk of abuse because staff knew how to identify and report it.
There were enough staff available to provide individual care and support to each person. Staff upheld people's human rights and treated everyone with great respect and dignity. Robust recruitment and selection procedures were in place and appropriate checks had been undertaken before staff began work. Staff received effective training, supervision and a yearly appraisal.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to achieve their goals and aspirations.
People received a varied and nutritional diet and were provided with choice.
The interactions between people and staff showed that staff knew the people really well. Staff spoken with had a good knowledge of people's needs and spoke with genuine affection about the people they supported. The atmosphere at the home was homely and relaxed. It was clear that people felt relaxed and comfortable in the company of staff.
The management team were approachable and they and the staff team worked in collaboration with external agencies to provide good outcomes for people. The provider continuously sought to make improvements to the service people received. The provider had effective quality assurance processes that included checks of the quality and safety of the service.
Further information is in the detailed findings below.