Albert House Nursing Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Albert House is a care home registered to provide accommodation, nursing, and personal care. The service provides care and support to up to 38 older people. Five terraced houses have been converted and adapted to create a large home with multiple communal areas and outdoor spaces. This assessment started on 13th March and was completed on 26th March 2024. A site visit to gather people’s experiences and observe care practices took place on 20th March 2024. This visit was carried out by two inspectors, a specialist advisor and an Expert by Experience. Another Expert by Experience made phone calls to people’s relatives on 26th March 2024. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service In the assessment, we looked at 5 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control and Equity in experiences and outcomes. At the last inspection, the service was rated good. The quality statements we assessed continue to be rated good.

People's experience of this service

We received positive feedback from people who lived at the service, their relatives, and staff. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. People told us they felt safe, were comfortable around staff and were able to raise any concerns. They felt protected from the risk of abuse or harm. When possible, people were involved in decisions which affected them, and they were supported to make choices about their care. We saw staff listening to people, offering choice and giving them time to respond. There were enough competent staff to meet people’s needs safely, and people knew staff well. People and their relatives were complimentary about the staff and the support they provided. People had access to activities to promote and support their independence, health and wellbeing.