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Arielle's Care Ltd

Overall: Good read more about inspection ratings

3000 Aviator Way, Manchester, M22 5TG 07875 149129

Provided and run by:
Arielle's Care Ltd

Latest inspection summary

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Background to this inspection

Updated 13 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 12 July and ended on 25 July. We visited the location’s office on 13 July. We carried out telephone calls to staff on 19 July and we contacted families and relatives on 25 July.

What we did before the inspection

Before the inspection we reviewed the information, we had received about the service. This included CQC notifications. Notifications describe events that happen in the service that the provider is legally required to tell us about. We used information gathered as part of monitoring activity that took place on 17 May 2022 to help plan the inspection and inform our judgements. We sought feedback from the Local Authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

We spoke with four people who used the service and four relatives about their experience of the care provided. We spoke with five care staff including the operations manager, the registered manager and three support workers. We received feedback from four health and social care professionals. We reviewed a range of records. This included five people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision and a variety of records relating to the management of the service, including policies and procedures were reviewed.

Overall inspection

Good

Updated 13 August 2022

About the service

Arielle Care Ltd is a domiciliary care provider. It currently provides personal care to adults and older people in their own homes. At the time of our inspection the service supported 29 people.

People’s experience of using this service and what we found

Arielle Care Ltd provided person-centred care and this was reflected in all the feedback we received about the service. Families told us, “The care is very good, I would definitely recommend them to anybody”, “Arielle’s are brilliant, open, caring and honest” and “As far as I am concerned, I would give them 10/10 no 11/10.”

People, their relatives and staff told us Arielle Care Ltd delivered a safe service. Staff understood how to safeguard people and when to raise concerns. People received their medicines safely and staff followed infection prevention and control guidance to minimise risks related to the spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Quality assurance systems were in place to monitor the safety and quality of care provided. The service was relatively new and the registered manager was developing these systems further to ensure the service continued to learn and develop.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 27 September 2021 and this is the first inspection.

Why we inspected

We undertook this inspection as part of a random selection of services which have had a recent Direct Monitoring Approach (DMA) assessment where no further action was needed to seek assurance about this decision and to identify learning about the DMA process.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.