Background to this inspection
Updated
29 January 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 20 January 2022 and was announced. We gave the service 48 hours notice of the inspection.
Updated
29 January 2022
About the service
China Cottage is a care home situated in Carcroft, Doncaster. The care home is registered to accommodate up to 33 people in one adapted building. The service is provided by Doncaster Property Investment Fund Limited. At the time of the inspection the home was providing residential care for 30 people.
People’s experience of using this service and what we found
Without exception all the people and relatives we spoke with praised the home. People told us they felt safe and well cared for. People's preferences were respected, and staff were sensitive and attentive to people's needs. Staff were seen to be kind, caring and friendly: we heard staff engaging people in conversation and heard laughter between them. It was clear staff knew people and their relatives well. Risk assessments provided staff with enough guidance and direction to provide person-centred care and support.
There were enough numbers of care staff employed to ensure people's needs were met. Staff had time to sit and engage people in conversation and to support people's involvement in social activities. Recruitment practices were safe, however following our advice, the provider made a minor change to the recruitment process to further ensure only suitable people were employed. Staff received the training, supervision and support they required for their role.
The staff team worked hard to promote people's dignity and prevent people from becoming socially isolated within the care home. Respect and dignity were values upheld by the staff and role modelled by the registered manager and senior staff. There were activities provided for people. Resources were available for people to take part in art and crafts and some people went out into the local community.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and relatives told us they felt “listened to” and said they regularly met with the staff and the registered manager to review their care.
Complaints were recorded, and responses were seen. The regional manager told us there were no on-going complaints at the time of this inspection. A visiting healthcare professional told us, "We are not concerned about this service at all, the staff provide good care and call us appropriately and in a timely manner. We all like to come here."
Quality assurance systems were in place to assess, monitor and improve the quality and safety of the service provided. Each person had a care plan which detailed their care and support needs and what staff needed to do to assist them. The registered manager was in the process of reorganising the care plans to make them more ‘user friendly.’ The registered manager was committed to improving the records to reflect the good care we observed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update: The last rating for this service was good (published 6 February 2017)
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.