North London Hospice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

The hospice worked closely with the local NHS trust’s palliative care team and accepted referrals from GPs and other health and social care providers. They operated urgent access and rapid discharge pathways, which were responsive to patients' needs and risks. Staff had access to communication aids to help patients become partners in their care and treatment. Managers and staff ensured that patients did not stay longer than necessary. Service provision was discussed at daily multi-disciplinary meetings, which included plans for appropriate discharges to patients' preferred places of care. Discharge planning was especially careful for those with complex mental health and social care needs. Staff interactions with patients allowed ample time for questions, clarity, and understanding of treatment and care. Patients and families reported that staff were kind, considerate, and very caring throughout their care pathways. Staff had plenty of time to spend with patients, fostering strong relationships, as reflected in patient comments. Managers planned and organised services to meet the needs of the local population, working with others in the wider system and local organisations to plan care. They tailored services to individual needs, ensuring flexibility, choice, and continuity of care. Feedback from staff indicated they received insights from incident investigations, involving patients and their families in these processes. Inpatient unit staff understood the support available from other agencies and followed established referral processes. When mental capacity assessments showed, patients could not consent to care and treatment, staff made decisions in the patients' best interests, considering their wishes, culture, and traditions.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

Patients at the hospice experienced high-quality, consistent care that met both clinical expectations and their personal needs. They reported receiving individualized attention and felt involved in their care plans, which were regularly reviewed and adjusted based on their feedback and clinical outcomes. The hospice's commitment to continuous monitoring and improvement ensured that care outcomes were positive, and patients consistently expressed satisfaction with the level of support and the effectiveness of their treatment.

Staff and leaders provided positive feedback regarding the hospice's commitment to monitoring and improving care and treatment. They reported that the regular use of reliable data helped them understand performance trends and identify areas for improvement. Staff felt supported by the ongoing training and professional development opportunities, which enhanced their ability to deliver effective care. Leaders highlighted the effectiveness of daily multi-disciplinary meetings in ensuring that care plans were consistently reviewed and tailored to meet both clinical expectations and patient needs. This approach ensured that care outcomes were positive and aligned with patients' expectations.

The hospice collected reliable data on care and treatment outcomes. This data was analysed to monitor performance, identify trends, and implement necessary improvements, ensuring that care was continuously optimized. Daily multi-disciplinary meetings facilitated comprehensive care planning and review. These meetings ensured that all aspects of patient care were considered and adjusted as needed, supporting positive and consistent outcomes. Regular supervision and appraisals provided staff with constructive feedback and support, enabling them to improve their practice and contribute to the overall effectiveness of care.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.