13 December 2013
During a routine inspection
We also spoke with 12 members of staff of different professions and grades, including the nominated person, the registered manager, doctors, nurses and healthcare assistants.
There were systems in place to gain and review consent from people who use the service.
People were involved in their care planning process and their care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.
People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
There were effective recruitment and selection processes in place. There was an effective complaints system available. Comments and complaints people made were responded to appropriately.