13 November 2020
During an inspection looking at part of the service
We found the following examples of good practice.
• The provider ensured there was sufficient stock of Personal Protective Equipment (PPE) in place including masks, gloves, aprons and hand sanitiser. Infection control polices had been updated to reflect the current national guidance and staff were wearing this appropriately.
• There was an advanced cleaning programme in place at the service, the service was visibly clean with improvements ongoing to add easy clean areas to the service. Additional hours were added to complete deep cleans and wipe high touch areas regularly to reduce the spread of infection.
• The provider ensured staff were skilled in infection prevention and control. This included training relating to infection control and how to put on and remove PPE safely. Staff were seen during the inspection donning and doffing correctly.
• There was a testing programme in place for staff and people living in the service. This was to ensure if any staff or people had contracted COVID-19, this was identified and acted upon in a timely way.
• A recent outbreak of COVID-19 at the service had been managed well and the plans in place to support people had been utilised safely. Staff who tested positive, or had displayed symptoms of COVID-19 had shielded in line with the government guidance and were symptom free before returning to work.
• People admitted to the service were supported following government guidance on managing new admissions during the COVID-19 pandemic.
• Information and guidance was available to staff, relatives and people living in the service relating to COVID-19 and infection control.
• People were supported to keep in touch with their relatives via telephone and video calls. The provider had set up a visiting room to facilitate visits between people and their relatives. This included an outside access point to the room, the room had an internal glass partition. These measures meant people and their relatives could safely spend time together.
Further information is in the detailed findings below.