29 January 2018
During a routine inspection
The care service has been developed in line with the values that underpin ‘Registering the right support’ and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
At the last inspection, the service was rated Good.
At this inspection we found the service remained Good.
Why the service is rated Good
People were safe at the service because recruitment, staffing, medicine management, infection control and upkeep of the premises protected people from unsafe situations and harm. Individual risks to people were assessed and managed with as little restriction to the person as possible.
Staff understood their responsibilities to protect people from abuse and discrimination. They were knowledgeable and knew to report any concerns and ensure action was taken. The registered manager worked with the local authority safeguarding adults team to protect people.
Staff praised the training they received. They were supported to be skilled and efficient in the roles. Arrangements for staff supervision and support, and the availability of the registered manager, enabled them to be effective support workers.
People’s legal rights were understood and upheld. People’s health care needs were met. A health care professional said the service “Strived for an increase in a person’s quality of life”.
The premises provided people with a variety of spaces for their use. Flats and bedrooms were very individual and based on the person’s preferences. There were arrangements in place to upgrade the premises as necessary.
People received a varied diet according to their likes and dislikes. Specialist diets were understood and being met.
People’s privacy and choice were fully supported. Staff promoted people’s dignity. Staff were kind and caring and all interactions between staff and people using the service were respectful and friendly.
Support plans were detailed and reviewed with the person when possible, staff who support the person, external professionals (as necessary) and family members. Staff looked to identify best practice and use this to people’s benefit. Staff worked with, and took advice from, experts within the provider organisation and external health care professionals.
People had a variety of meaningful activities available to them according to their preferences. They were encouraged to lead interesting lives. Multimedia was used as a resource to support people’s understanding.
The service was well organised. People’s views were sought and opportunities taken to improve the service. Staff were supervised, supported and clear what was expected of them. Audits and checks were carried out in-house and through the provider so any problem could be identified and rectified.
The registered manager understood and met their legal responsibilities.