26 February 2020
During a routine inspection
Rainbow Lodge Nursing Home is a care home providing personal and nursing care for people living with mental health needs. The service is registered to support up to 20 people. The provider informed us that to ensure each person had a single bedroom they currently provided care for up to 15 people and would be applying to us to change the numbers they are registered for. Rainbow Lodge Nursing Home is a large adapted building located near public transport and a range of amenities. There is an accessible enclosed garden.
People’s experience of using this service and what we found
Staff knew people well and engaged with them in a kind and friendly manner. People spoke in a positive way about the staff who supported them.
People's care and support needs were assessed before they started to use the service. Each person had an up to date personalised support plan. People were fully involved in the planning and review of their care and support.
Staff received the training and support they needed to enable them to provide people with effective personalised care.
People received the support and encouragement they needed to stay healthy and had access to healthcare services.
People were protected from the risks of harm, abuse and discrimination. Staff knew what their responsibilities were in relation to keeping people safe. Staff respected people's privacy and dignity and understood and valued people’s differences.
People had a choice of meals and drinks. Systems were in place to ensure that people received their prescribed medicines safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the services supported this practice.
Staff encouraged and supported people to participate in activities of their choice, and to maintain relationships with people that mattered to them.
There was a relaxed atmosphere in the home. Relatives told us they could visit anytime and always felt welcomed. People, staff and relatives spoke positively about the management team, and the running of the service.
Systems were in place to assess and monitor the quality and delivery of care to people. Improvements to the service were made when needed. The registered manager understood their regulatory responsibilities.
We have made a recommendation about the management of complaints.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 08 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.