Highgrove Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by staff who were kind and caring and promoted their independence. Staff supported people to make choices. Staff knew people well and knew how they wanted to be supported.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff supported people to have their independence, choice and control over their own lives. One person told us, “I can ask them for anything, people used to walk into my room, and I didn’t like it, so they put the door gate in for me to stop it. I like to have the door open so the staff can stop and chat to me as they go by.” Another person said, “I prefer my own company, but they tell if there’s something on I want to do.”

Staff were able to provide examples of when they supported people to be independent, have choice and control. Comments from staff included, “When carrying out personal care I always get 2 outfits out so they can choose what they would like to wear, and give residents options on what they would like to eat or drink”, “I prompt and encourage residents to make their own choices for example, when getting dressed, eating, getting up, going to bed and what daily activity choices they would like to do” and, “I talk with a resident about their interests and encouraged them to select their own activities so they could do what they want and feel more in charge. In addition, I respected the personal choices of residents by helping them choose when to take baths and what to wear. These methods improved their feeling of autonomy and command over their day-to-day activities.” Relatives told us they were made to feel welcome by staff and felt they could visit their loved ones at any time. One relative said, “My Dad comes in here often to visit, and they are always kind and supportive. They can either say in the room or go and sit in the lounge, he can stay for the entertainment. My Dad would be comfortable to move in here, the staff are kind and caring, I would recommend them.”

We saw people were able to choose where they went and how they spent their time. Activity staff knew people well and were able to provide appropriate activities for people that they enjoyed. People were spending time with their friends and family.

The home supported people to make decisions about their care providing people with independence, choice and control over their own lives. In addition to assessments completed before people moved into the home, life profiles and daily living plans were completed with people and their family to ensure people’s choices and preferences were known. Care plans reflected people’s choices.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.