We carried out a review of the data available to us about Head Office - The Grove on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Head Office - The Grove, you can give feedback on this service.
About the service
Head Office – The Grove (CareForYou Ltd) provides care and support to people living in two supported living accommodations. The supported living accommodations comprised of two terrace houses with a rear garden. Each person had their own room with access to washing facilities, some people had en-suite facilities. The service worked with people with a mental health condition and some people may have a learning disability. At the time of the inspection the service was supporting one person that received a regulated activity.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided
People’s experience of using this service and what we found
People experienced a good quality of care with good outcomes. There were enough staff to meet people’s care and support needs. Staff had training in safeguarding and knew how to report any concerns. People’s risks were clearly assessed, and clear guidance given to staff to minimise risks. People were supported to manage and take their medicines safely and on time. Staff were recruited safely. There were systems in place to ensure staff were safe to work with vulnerable people.
People were involved in their needs’ assessments prior to moving into the service. Pre-admission assessments of their needs and preferences meant the service was confident they would be able to meet people’s care and support needs, whom they had offered to support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received good support from the management team through regular supervisions and staff meetings. People were supported to maintain a balanced diet. Where people had specialist diets, this was understood, and staff knew how to support people.
People were treated well. We observed warm and caring interactions between people and staff. Staff understood the importance of promoting people’s independence.
People’s care plans were person centred and reflected how people wanted to receive their care. People’s communication needs were clearly explored and documented. People were supported to maintain contact with people who mattered to them. Where identified, staff also supported to take part in activities that were meaningful to them. There was a clear complaints procedure in place and people had been provided with information on how to complain.
There was an open culture at the service. People were encouraged to be partners in planning their care and support. Staff were complimentary of the registered manager and the support they received. The registered manager was approachable and made time to speak with people and staff. People and healthcare professionals were encouraged to give feedback on the service. There were regular staff meetings where staff were able to raise any queries or questions they had. The service worked in partnership with other healthcare agencies to promote people’s mental and physical wellbeing.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 05 October 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.