Background to this inspection
Updated
27 April 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 10 March 2018 and was unannounced. The inspection was carried out by one adult social care inspector.
Before the inspection, we looked at information we held about the provider and home. This included their Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We took this into account during the inspection.
We were unable to speak with most people using the service, due to their highly complex needs. We therefore spoke with one person, three people’s relatives, four staff and one healthcare professional to help form our judgements. We observed the care and support provided and the interaction between staff and people. We looked at three people’s care records and associated documents, health and safety paperwork, statement of purpose, minutes from resident and staff meetings and a selection of the provider’s policies.
After the inspection we spoke with the registered manager, who provided information from staff records, accident and incident records, complaints and compliments and quality assurance that we had not been able to see on the day.
Updated
27 April 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 10 March 2018 and was unannounced. The inspection was carried out by one adult social care inspector.
Before the inspection, we looked at information we held about the provider and home. This included their Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We took this into account during the inspection.
We were unable to speak with most people using the service, due to their highly complex needs. We therefore spoke with one person, three people’s relatives, four staff and one healthcare professional to help form our judgements. We observed the care and support provided and the interaction between staff and people. We looked at three people’s care records and associated documents, health and safety paperwork, statement of purpose, minutes from resident and staff meetings and a selection of the provider’s policies.
After the inspection we spoke with the registered manager, who provided information from staff records, accident and incident records, complaints and compliments and quality assurance that we had not been able to see on the day.