Updated 18 November 2024
Date of Assessment: 19 November to 12 December 2024. Susan Hampshire House is a residential care home which provides support to adults with a learning disability and autistic people. We assessed the service against the ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and the access to local communities that most people take for granted. At our last inspection the service was rated requires improvement. Improvements had been made, but at this assessment the service continued to be rated requires improvement. We assessed all of the quality statements in the safe and well led key questions and found 3 breaches of regulation. These related to safe care and treatment, staffing and governance. There were not always enough staff with the right skills and experience. Staff did not always receive appropriate training to carry out their role effectively and safely. This meant they did not always work well with people to understand and manage risks. The provider's governance systems were not always effective in monitoring and improving the quality of the service. However, people were happy living at the home, and they felt safe there. People were treated with kindness and compassion and as individuals. Staff supported people with meaningful and stimulating activities and encouraged them to maintain relationships with family and friends. Assessments of people’s communication, personal and health needs provided staff with guidance about individual needs and preferences. Improvements were being made to medicines records and management at the time of this assessment. There had been several recent changes to the management team. A new acting manager and assistant manager were in post. They were passionate, motivated and committed to making improvements at the service.