Walshaw Hall

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People had their care and support needs assessed by experienced staff before moving into the home. This allowed their care to be shaped and personalised in a way that was meaningful to them. The service identified people’s cultural needs and ensured these were respected. Relatives told us they are asked for feedback about the service and can mention concerns at any time, with confidence they will be acted on by staff and management.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us the provider supported them to access external health services. One person told us, "I am going to the dentist next week; they come with me in a taxi." Relatives told us, "They [management] take notice if you tell them anything." People were encouraged to share their views via questionnaires. At the time of our assessment, responses were being gathered by the provider.

Staff understood the importance of ensuring all people had equal access to care. There was an inclusive and supportive atmosphere in the home, with differences considered by staff.

People were supported to access relevant services to ensure they had equity in outcomes and experiences. Examples included supporting people to access chiropody, dental and optician appointments. The provider had an equality, diversity, and inclusion policy in place that guided staff on how to ensure people were treated with respect and dignity. Care plans demonstrated people were individually assessed to identify their needs, including disabilities, culture and religion.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.