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Lionheart Domiciliary Care Services

Overall: Good read more about inspection ratings

Suite 2, Second Floor,Marshall House, Ring Way, Preston, PR1 2QD (01772) 237683

Provided and run by:
Lionheart Domiciliary Care Services Limited

Latest inspection summary

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Background to this inspection

Updated 7 September 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service one days’ notice of the inspection. This was because we wanted to ensure the registered manager was available to speak with us.

Inspection activity started on 3 August 2022 and ended on 10 August 2022. We visited the location’s office on 3 August 2022.

What we did before the inspection

We reviewed information we had received about the service since its registration. We sought feedback from the local authority and professionals who work with the service.

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We attended the office and spoke with two members of staff, including the operations manager and a care co-ordinator.

We used emails to enable us to engage with the registered manager who was working in the satellite office in London.

We looked at records in relation to people who used the service including four care plans and systems for monitoring the quality of the service provided.

After the inspection we continued to seek clarification from the provider to validate evidence found. We looked at staff training and quality assurance records. Due to people's care needs, there was only one person who was able to communicate with us on the telephone, however, the person did not respond to our attempts to engage. We spoke with three relatives on the telephone to help us understand their experience of the care and support their loved one received.

Overall inspection

Good

Updated 7 September 2022

About the service

Lionheart Domiciliary Care Services Limited is a care at home service providing personal care. The service provides support to older people who live in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were nine people using the service who received support with personal care.

People’s experience of using this service and what we found

People using the Lionheart Domiciliary Care Services Limited, benefited from a service that was committed to providing safe and high-quality care and support.

Although recruitment processes ensured staff were safe to work with people, we have made a recommendation about staff employment references.

Risks to people were managed and mitigated to lessen the risk of harm to people. People were supported by staff to manage risks and retain their independence as far as possible.

The service was committed to driving good outcomes for people, and supported people to remain living independently in their own homes in line with their wishes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind, compassionate and treated the people they supported with dignity and respect.

The service adopted an open culture which was committed to delivering high-quality person-centred care to people. This was underpinned by good governance and a shared staff culture of working to achieve the best outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 October 2021 and this is the first inspection.

Why we inspected

As the service has been registered with CQC for over one year, we carried out this comprehensive inspection to award a rating for the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.