Dion Care Services Limited

Dion Care Services Limited is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 4 people receiving personal care support.

People’s experience of using this service and what we found

The provider had systems in place to recruit staff safely; however, recruitment checks had not always been completed robustly. The provider had processes in place to manage people’s medicines safely. However, staff had not always documented how they had supported people with their as required [PRN] medicines appropriately.

Risks to people’s safety were assessed and reviewed. The provider had systems in place to protect people from the risk of abuse and staff knew how to recognise and report any concerns about people’s safety. The provider worked in partnership with other healthcare professionals to support people’s needs when appropriate.

People’s care was personalised. The provider had assessed people’s needs prior to them receiving care and documented important information in people’s care plans. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us the staff were kind and caring. People were supported by a small, consistent staff team who understood how they liked to be supported. There were enough staff available to meet people’s needs and preferences for support. Staff received an induction when starting in their role and were provided with appropriate training to support their knowledge.

People and staff spoke positively about the management and culture of the service. The provider had started to implement processes for monitoring the quality and safety of the service. People and their relatives were involved in the service and were asked for their feedback regularly. The provider used this feedback to develop and improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 October 2021 and this is the first inspection.

Why we inspected

This was a planned inspection as the service had not been rated since its registration.

Recommendations

We have made a recommendation about the provider’s recruitment processes.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.