We carried out a review of the data available to us about Beechside Residential Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Beechside Residential Care Home, you can give feedback on this service.
Safe visiting procedures were in place and followed to minimise the spread of infection. Visits were currently restricted to essential visitors, this included family members of people receiving end of life care. Plans were in place to provide a safe facility for family to visit during the COVID-19 outbreak.
Shielding and social distancing rules were complied with.
There were safe procedures in place for admitting people to the service.
Stocks of the right standard of personal protective equipment (PPE) and cleaning products were maintained and there were well stocked PPE stations located across the service. Staff received training around the safe use and disposal of PPE and they followed current guidance.
Regular testing was available for people using the service and staff. The correct procedures were followed for the frequency of testing.
Staff were kept informed of current IPC and PPE procedures. The procedures were displayed around the service in written and picture format.
People were provided with the support they needed to maintain regular contact with family and friends. Contact was maintained through regular telephone, skype and facetime calls.
People’s experience of using this service:
Beechside is a family run service that promoted the ethos of providing a homely environment for people to live in. People liked living there and felt safe and cared about. One person commented, “I am happy here” Relatives told us they felt confident and happy in the care their relatives received. There was a relaxed, friendly and caring atmosphere throughout the inspection. People responded well to staff interactions and felt confident to stop and have a chat with all staff.
People were protected from abuse and the risk of harm. Staff understood their responsibilities for keeping people safe and reporting any concerns that arose. Risks for individuals were identified and action taken to minimise them. People got their medication on time and as prescribed.
Robust recruitment practices were followed to check staff were suitable to work with vulnerable people. Staff understood their roles and responsibilities and had received training to help them support people safely and well. There was enough staff available to provide the support people needed.
People received the support and care they needed from staff. Staff were responsive to people’s changing needs and worked well with other professionals to support people.
Staff understood and respected people’s right to make decisions. Where people had their liberty legally restricted staff took steps to minimise the impact this had on the person. Staff were respectful when supporting people and skilled at changing their approach in accordance with people’s individual choices and communication styles.
The registered manager is also one of the providers of the service. The providers promoted a family atmosphere at Beechside. They were liked and trusted by people living there relatives and staff. Everyone told us that the providers were approachable and took any concerns or queries seriously. They spent time assessing the needs of the service and had a continual improvement plan in place that they were actively implementing.
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Rating at last inspection: Good – 28 July 2016
Why we inspected: This was a planned inspection based on the rating at the last inspection.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Beechside Residential Care Home is registered to provide accommodation and support for up to 37 people. At the time of our inspection 36 people were living there.
The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
During the inspection we met a number of the people living at Beechside and spoke with seven of them and four of their relatives. We also looked around the premises and spoke with six members of staff. The registered manager is also one of the providers of the service. We spoke with both providers of the service.
We examined a variety of records relating to people living at the home and the staff team. We also looked at systems for checking the quality and safety of the service.
People told us that they felt safe living at Beechside and their visitors said they thought it was a safe place for people to live. Policies and training were in place to help staff identify and deal with potential safeguarding issues that may arise. Everyone we spoke with said they would feel confident to raise any concerns or complaints they had with the providers.
Systems were in place for ensuring medication was managed well and people received their medication as prescribed.
Staff knew people’s support needs well and provided the support people needed in a timely manner. People had received the support they needed with their health and personal care.
Staff were aware of the actions they should take in the event of an emergency occurring.
There were sufficient staff working at Beechside to meet people’s support needs. People liked and trusted the staff team. Suitable systems were in place for recruiting, training and supporting staff, this helped to ensure they were suitable to work with people who may be vulnerable.
Staff knew people well and spent time communicating with people in a way they understood and talking with people as well as meeting their support needs. A variety of activities took place at the home that people enjoyed participating in.
People living in the home, their relatives and staff had confidence in the registered manager and provider. They said they were always approachable, listened and nothing was ever ‘too much trouble’ for them.
Systems were in place for checking the quality of the service and planning future improvements. This had included obtaining the views of people living at the home, their relatives, stakeholders and staff.
People who used the service and their relatives were given information about the home and were invited to look around before deciding it was the right place for them to live. People were involved in their initial assessment and in planning and reviewing their care.
People received appropriate care and treatment with their health and wellbeing, including input from external health and social care professionals. Staff had received training to help them deal with emergencies and they were confident about what they would do in an emergency situation.
People's nutrition and hydration needs were well recorded and understood by staff. People told us the food served at the home was tasty and that they always had plenty to eat and drink.
People had all the equipment they needed to help with their comfort, mobility and independence and equipment had been regularly checked to make sure it was suitable for their needs and safe to use.
People told us that they had no concerns about the staffing levels. They said staff had been efficient in attending to their needs and were always about when they needed them. Staff told us they never felt rushed or under pressure.
We spoke with seven people living at Beechside Residential Care Home who gave positive comments about the care and treatment that they had received. People told us that they were treated with respect and their privacy and dignity had been maintained when receiving personal care. Comments included: "All the staff are lovely", 'They knock on my door and are polite', 'They are very respectful, kind and caring.'
People told us that they enjoyed the varied activities that were provided. One person said they play bingo and have sing a longs.
People told us they knew how to complain and would do if they were unhappy about any aspect of their care and support.
People said they felt safe using the service and would tell someone if they had been mistreated.
They said they had been consulted about their care plans and had agreed to them.
People told us that they have made choices about how they have spent their time, when they have got up and gone to bed, what they have eaten and their own personal routine. People were observed to spend time in the main lounges, in their own rooms and in the dinning room.
People said there used to be family and residents meetings held to discuss the service, however these have not happened for sometime and they would like to see these meetings reinstated in the home.
People said staff were 'Very kind and understanding' and that they felt safe living at Beechside. People living at the home said, they could speak to the staff and the manager if they had any concerns and that they 'Never want for anything'. People living in the home appeared relaxed and comfortable in their surroundings.
People told us that they felt safe living at Beechside, the also told us that they are treated well by staff. People told us they would tell the manager or another person in charge if they were badly treated. One person said, 'I would tell if I saw anyone being hurt or shouted at'.
People told us that they have always received their medication on time.
People told us that the manager has approached them regularly and asked for their opinion about how the home has run and the care they have received.