About the service:The Care Company is a domiciliary care agency based in King’s Lynn, providing personal care to people living in their own homes in King’s Lynn and the surrounding areas.
At the time of this inspection, the service was providing care to 124 people and there were 62 staff.
People’s experience of using this service:
People, and their relatives, were complimentary about the way in which care was delivered. They told us staff were caring and happy in their approach to work, the management was approachable and accessible and that they would recommend the service to others.
People usually received care on time and from carers that they had formed trusting relationships with. People were not always given information in advance about who would be visiting them and thought the provision of rotas would improve the service.
The provider had recently expanded the service. They had ensured they had sufficient staff who were well trained and provided high quality and effective care. Staff told us the provider was a considerate employer and staff retention was good.
The provider had fallen behind with some areas of record keeping and governance, such as care plan reviews and medicines administration audits. However, the provider had already employed additional staff to redress these shortfalls within a short timescale.
The provider completed person centred, outcomes-based assessments and was responsive to changes in needs and issues experienced by people using the service. There was not always appropriate attention to detail in aspects of their risk assessments and recording but this was not found to have impacted significantly on people using the service and the provider made plans to redress the concerns found.
Rating at last inspection:
At the last inspection, published in August 2016, the service was rated “Good”.
Why we inspected:
This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received, based on their rating at the last inspection.
Follow up:
We will continue to monitor the service to ensure that people received safe, compassionate, high quality care. Further inspections dates will be planned based on information received and/or our inspection schedule.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk