5 December 2023
During a routine inspection
Abbcross Nursing Home is a care home registered to provide nursing and personal care to people, aged 65 years and over. It can support up to 28 people and at the time of the inspection, 24 people were living in the home. The home has three floors with adapted facilities and en-suite rooms.
People’s experience of using this service and what we found
People were protected from the risk of abuse. Medicines were administered to people as prescribed. However, we have made a recommendation for the provider to follow best practice guidance on managing medicines because protocols for certain medicines were not in place or contained incorrect information. Risks related to people's health and care needs were assessed and monitored. Some risk assessments required further development with more suitable guidance for staff, so they could provide safe care. We have made a recommendation about this.
Staff were recruited appropriately and there were suitable numbers of staff on each shift to meet people's needs. Systems were in place to record and monitor accidents and incidents in the home. People were protected from the risks associated with the spread of infection.
People's needs were assessed before they started to use the service. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People were supported by staff who were trained. Staff worked with other health care professionals to ensure people were in good health. People were encouraged to maintain a healthy balanced diet. They were provided food and drink that met their preferences and needs. We made a recommendation about reviewing people's fluid intake.
Staff were kind and compassionate towards people. They treated them with respect and their views were listened to and their requests acted upon. People received person-centred care. Care plans provided guidance on how to support people, in accordance with their choices and communication needs. Activities for people took place but the provider was working on improving the activities programme and used feedback from people and relatives to help with this.
People and their relatives were positive about the management team and could approach them with any concerns. Complaints were responded to appropriately. There was a positive culture in the home and equality, diversity and inclusion was promoted. The provider had systems in place to assess, monitor and improve the quality and safety of the services provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service was Good (report published 7 January 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.