Archived: Visiting Christian Science Nursing Service

We looked at the records held by the service to see if there were sufficient staff on duty to meet the assessed needs of people who used the service and found this was the case. The staff member we spoke with told us they felt supported by the manager. They said "we talk about the service users needs all the time. We try to make sure we give the best possible service."

There was a system in place to ensure all staff received training in safeguarding vulnerable adults or in the Mental Capacity Act 2005.

We read feedback from a recent service user who described the service as 'excellent."

We saw the service was small and there were currently only two staff members. We looked at the records held by the service to see if there were sufficient staff on duty to meet the assessed needs of people who used the service and found this was the case.

People told us that they have all of the contact details they need in their care folder and were all confident that the service would respond to any complaints if they had them. They all said that they would contact the office if they were unhappy.

There was no system in place to ensure all staff received training in safeguarding vulnerable adults or in the Mental Capacity Act 2005.

People told us they were happy with the service they received and the staff were very 'kind."