Oaklands Court Nursing Home

Updated 19 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 25 February 2021 and was announced.

Updated 19 March 2021

About the service:

Oaklands Court Nursing Home is a care home providing nursing and personal care to up to 43 people aged 65 and over. At the time of the inspection, there were 40 people living at the service. Some people were living with dementia. Eight people were cared for in bed.

People’s experience of using this service:

People had choice over their care and support and their choice, dignity and privacy was respected by staff. People told us staff were kind and caring and treated them well. Comments included, “The staff are very friendly” and “I love it here, the staff are nice.”

People had access to a wide range of different activities throughout the week both inside and outside of the service. People told us that they took part in these and that they were enjoyable. Activities included people who received their care and treatment in bed. The service had a dedicated group of volunteers who regularly visited people living in the home who did not have family or other visitors.

People received exceptional care, support and treatment when they reached the end of their lives. People had been involved in planning and discussions about their wishes and preferences in relation to their end of life care. Staff had a good understanding of providing good quality care to people who were at the end of their lives.

People felt safe living at Oaklands Court. Staff had the knowledge and training to protect people from abuse and avoidable harm. The provider’s safeguarding policy required updating to ensure it gave staff clear information in line with the local authorities’ policies and procedures. This is an area for improvement.

Fire safety had not always been effectively managed. We found hoists charging in corridors within the service which restricted the width of the corridors. Corridors are considered protected areas and should not be used for storage or charging electrical items. Staff had not undertaken training to use evacuation equipment. We made a recommendation about this.

Risks to people were identified, and when incidents and accidents occurred they were investigated appropriately and learnt from. However, improvements recommended by health and social care professionals following a safeguarding investigation had not been fully implemented. This is an area for improvement.

When people needed medical attention, this was quickly identified, and appropriate action was taken. For example, if people were losing weight referrals were made to dieticians, or if people fell regularly they were referred to a fall’s clinic. Nursing staff worked closely with the GP who visited the service regularly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The service was rated Good at the last inspection on 16 and 17 June 2016 (the report was published on 07 September 2016).

Why we inspected:

This inspection was a scheduled inspection based on previous rating.

Follow up:

We will visit the service again in the future to check if they are changes to the quality of the service.