Archived: Bakewell Cottage Nursing Home

People were encouraged to make everyday decisions. Where they were unable to make more complex decisions the provider acted in accordance with the legal requirements of the Mental Capacity Act.

Nutritional needs had been assessed and were monitored closely. There was information to evidence people were weighed regularly and checks were made ensure people's dietary and fluid intake was sufficient to meet their needs. People we spoke with told us, "There is a choice of meals and I can usually have what I like" and, "The food is lovely, home cooked and always hot. I can't fault it".

Systems were in place to ensure medication was managed stored and administered safely.

Staffing levels were sufficient to meet the needs of the 35 people who used the service and staff had the training and skills they needed to support people appropriately and safely. A person who used the service said, "The staff are lovely, nothing is too much trouble".

Some people preferred to spend time in their bedroom, others liked to sit in the communal areas of the home. People spoken to confirmed that their preferred routines were respected by the staff team. Evidence within care records demonstrated that peoples preferences were respected, such as their preferred times for getting up and going to bed.

People spoken with praised the staff team and told us that meals were enjoyed and confirmed a variety of meal choices were available.

Relatives we spoke with said they were happy with the care and services their family member received, and were involved in their care and reviews.

Care records provided sufficient information regarding people's support needs; this information was reviewed on a regular basis to ensure it remained relevant.

People using the service confirmed they felt safe and said if they had any concerns they would speak to the staff or their relatives. Visitors told us that they were aware of the complaints procedure and said they were confident that any issues they had would be addressed.

Staff received appropriate training to ensure people's needs were met.