All inspections: Compton View Residential Care Home

This inspection was unannounced and took place on 22 September 2015

Compton View Residential Home provides personal care and accommodation to up to 18 people. It specialises in providing care to older people. At the time of this inspection there were 15 people living at the home.

There is a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager had the skills and knowledge to effectively manage the home. They shared their knowledge with staff to make sure people received care in accordance with up to date good practice guidelines and legislation. People described the registered manager as open and approachable and always available to listen to their concerns.

People told us they felt safe at the home and with the staff who supported them. One person said “Everyone is very nice to you.” Another person told us “I feel very comfortable with everyone and very safe here.”

There was a robust recruitment procedure and all staff where aware of what may constitute abuse and how to report it. This all helped to minimise the risks of abuse to people.

Staff were well trained and competent in their roles. There were enough staff to make sure people received care safely and in an unhurried manner. People told us staff were always kind and caring when they assisted them. Several people commented on how friendly staff were.

Each person had their needs assessed and there were personalised care plans in place to guide staff on how to meet people’s needs. Care plans were very personal to the individual to make sure staff knew how each person wished to be supported.

People received their medicines safely from staff who were competent in this area. Staff monitored people’s health care needs and made sure they received support from appropriate healthcare professionals where necessary.

People were able to make choices about all aspects of their day to day life. Staff told us they encouraged people to maintain their independence and chosen routines. People were always asked for their consent before staff assisted them and staff knew how to support people who lacked the mental capacity to make a decision for themselves.

The owners of the service were very visible in the home which enabled them to monitor standards on an on-going basis. There were also more formal quality assurance systems such as satisfaction surveys and audits.

During our visit we spoke with three people who live at the home; and the relatives of three people who live in the home.

People told us that they understood the care choices available to them, and could have their views taken into account in the way their care was delivered. A person told us, "They do ask if it's OK before they do things. If I didn't want something done they wouldn't do it."

We found that people's needs were assessed, and care was planned and delivered to meet people's needs. A person told us, "I have a care plan, I've seen it.' A person's relative told us, 'I know she has a care plan. She had a night nurse when she was ill.'

We found that people had their medicines at the times they needed them, and in a safe way. Medicines were stored safely and securely. A person told us, 'They do my tablets. They make sure I take them.'

We found that people were supported by sufficient numbers of staff with the right knowledge, experience and qualifications. A person told us, "I think for a home this size there are enough staff.'

People's comments and complaints were listened to and acted on effectively. People could be sure that they would not be discriminated against for making a complaint. A person told us, "I've never made a complaint. I wouldn't be worried about complaining."

There were 17 people living at the home at the time of the inspection. During our visit we spoke with five people and made observations throughout the visit.

People told us that they were very happy living at the home. One person said, "I sat on my bed when I arrived and have never felt so happy in my life". Another person told us, "The staff always treat people with respect and they are so kind to you".

We observed that staff interacted well with the people and there was an atmosphere of good humour and fun between the staff and people living at the home.

We reviewed four care plans of people living at the home. We noted that care and support had been assessed in line with people's individual needs. Risk assessments had been completed to ensure the delivery of safe care to people at the home. All care plans had been reviewed and care records were updated daily. We noted that there had been visits by other health care professionals when guidance had been sought by the registered manager. Visits were documented in the care plans.

We observed that a robust quality assurance system was in place. We noted that an annual medication audit had identified that staff were compliant with the administration of medicines policy. This demonstrated that people were receiving safe and effective care at the home.

User questionnaires from families said that care at the home was 'good,' or 'excellent'. Families said, "All staff were friendly and obliging".

People living at the home were very happy with the care which they received and the environment. One person said 'I think of it as my home and feel part of a family' another person said 'You can choose what you do and I like the company.'

People generally felt that they could carry on their preferred routines and that staff fitted in with them. People said that they were able to make decisions about their day to day lives.

Everyone agreed that the staff and management in the home were approachable and always available to listen to any concerns. Comments included, 'I am well looked after, you get what you want and you can ask the girls about anything,' 'You can talk to the manager about anything,' and 'If you don't like something they always sort it out.' People asked felt that there were always opportunities to express their views and make suggestions. One person commented 'Ask them anything and they tell you.'

People were happy with the food and meal choices. We observed that meals were well presented and appeared to be enjoyed. We noted that people were able to eat meals in the dining room or in their rooms if they wished to.

Many people commented on the cleanliness of the home saying 'Everywhere is always lovely and clean,' and 'They make sure my bedroom is spotless.'

People said that the home arranged for them to see doctors and other healthcare professionals according to their needs. We observed that pressure relieving equipment was in place in line with people's assessed needs.

During the visit to the home there were many positive comments about staff. People said that staff were kind and polite. One person said 'Staff are very nice and know what they are doing,' another person said 'Staff are always cheerful.' Everyone thought that there was enough staff on duty and no one felt that they were ever rushed. People said that staff responded quickly to requests for assistance.

People living at the home expressed a high level of satisfaction with the care they received and the staff who supported them. One person said 'I am quite content, they couldn't do any more' and another person said 'Staff are helpful and pleasant, if you need anything you only have to ask.'

Archived: Compton View Residential Care Home

All Inspections

22 September 2015

During a routine inspection

18 February 2014

During a routine inspection

21 February 2013

During a routine inspection

29 March 2011

During a routine inspection