22 September 2015
During a routine inspection
This inspection was unannounced and took place on 22 September 2015
Compton View Residential Home provides personal care and accommodation to up to 18 people. It specialises in providing care to older people. At the time of this inspection there were 15 people living at the home.
There is a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The registered manager had the skills and knowledge to effectively manage the home. They shared their knowledge with staff to make sure people received care in accordance with up to date good practice guidelines and legislation. People described the registered manager as open and approachable and always available to listen to their concerns.
People told us they felt safe at the home and with the staff who supported them. One person said “Everyone is very nice to you.” Another person told us “I feel very comfortable with everyone and very safe here.”
There was a robust recruitment procedure and all staff where aware of what may constitute abuse and how to report it. This all helped to minimise the risks of abuse to people.
Staff were well trained and competent in their roles. There were enough staff to make sure people received care safely and in an unhurried manner. People told us staff were always kind and caring when they assisted them. Several people commented on how friendly staff were.
Each person had their needs assessed and there were personalised care plans in place to guide staff on how to meet people’s needs. Care plans were very personal to the individual to make sure staff knew how each person wished to be supported.
People received their medicines safely from staff who were competent in this area. Staff monitored people’s health care needs and made sure they received support from appropriate healthcare professionals where necessary.
People were able to make choices about all aspects of their day to day life. Staff told us they encouraged people to maintain their independence and chosen routines. People were always asked for their consent before staff assisted them and staff knew how to support people who lacked the mental capacity to make a decision for themselves.
The owners of the service were very visible in the home which enabled them to monitor standards on an on-going basis. There were also more formal quality assurance systems such as satisfaction surveys and audits.