25 June 2013
During a routine inspection
People using the service or their relatives told us that they liked the home and felt that it provided good care. They told us that they liked the homely environment that was provided. We received the following comments about the home:
'I am pleased where X [their relative] is.'
'They are doing a great job as far as I am concerned.'
'It is all right. Nice enough.'
'I couldn't be happier. It is lovely, lovely place.'
We found that people's privacy, dignity and independence were respected.
People experienced care, treatment and support that met their needs and protected their rights.
People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.
People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.
The provider had a system to regularly assess and monitor the quality of service that people receive.