26 July 2013
During a routine inspection
Our observations showed us that staff members were responsive to the needs of people and that they were given the support and attention they needed. We saw that people had a positive experience of being included in conversations, decision making and activities.
We found that plans of care contained the information staff members needed to ensure that the health and safety of people was promoted and protected.
People spoken with and their relatives told us that people were provided with the care and support they needed and that staff were well trained and very kind.
Medication was administered, recorded and stored accurately and safely.
Staff members were well led, trained and supported to provide an appropriate standard of care and support through effective management, supervision and staff team meetings.
Quality audits were being carried out to ensure the views of people were gathered on the quality of the service provided, that people were safe and that policies and procedures were being followed.