- Care home
Steven Lodge
Report from 25 March 2024 assessment
Contents
Ratings
Our view of the service
We undertook an assessment of Steven Lodge between 26 March to 16 April 2024. People were protected from abuse and supported to maintain independence and control in their lives. People's consent was sought by staff before providing care. Staff understood the importance of supporting equity in experiences, so people received good outcomes. However, we found some areas of the environment needed maintenance. Some safety equipment was missing or in need of repair and the provider's maintenance schedule needed to be more robust. At the last inspection we identified an effective auditing system had not been embedded to assess and monitor the quality and safety of the service. Although we found some improvement and some audits were now being carried out more work was needed to ensure a robust system was embedded to maintain good oversight of the entire service. Although improvement was required there was minimal impact on people. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and provider's must have regard to it. The service had been developed and designed in line with the values that underpin Registering the Right Support. The values that underpin the guidance such as offering choice, promotion of independence and inclusion were evident in the support people received so that they can live as ordinary a life as any citizen. We found one breach of the legal regulations in relation to governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People and relatives told us they had no concerns about the service and were happy with the support provided. People told us they liked the staff and were happy in their home. People said, “Im happy here, they are very good (staff), Yeah food is good, the (other people) is my favourite thing about living here. I like it much better here because its quiet.” Relatives’ comments included, “10 out of 10, been there few years and is stabilised. Good support team I can't complain. Yes, I can visit when I like they are flexible, no issues, I visit often. The registered manager is good.” And “Staff are good and keep us up to date, registered manager is brilliant and keeps good contact. I'm happy with everything.”