We carried out a review of the data available to us about Season Healthcare Living on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Season Healthcare Living, you can give feedback on this service.
About the service
Seasons Healthcare Living is a domiciliary care agency. It provides personal care to people who require care and support in their own houses and flats in the community. At the time of our inspection there were 2 people using the service.
People’s experience of using this service and what we found
Right Support: Staff received the training they needed to meet people's needs. Staff supported people to enable them to maintain their own health and wellbeing where possible. Staff communicated with people in ways that met their needs. People spoke positively about the service they received from staff. The service gave people care and support in a safe environment. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: People were supported by staff who knew them well. The service worked together with healthcare professionals and relatives to ensure people's needs could be met. People were supported with nutrition and hydration. Care was person-centred and promoted people's dignity, privacy, and human rights. Staff understood how to protect people from poor care and abuse and relatives told us they felt their loved ones were safe. Care records contained risk assessments with guidance for staff to follow, staff we spoke to knew how to support individual risks. Appropriate checks were carried out when recruiting new staff to support people.
Right Culture: The registered manager promoted a person-centred environment and people experienced good outcomes. People were involved in decision making and their views sought to improve the service. Relatives spoke positively about the management team and staff. People received good quality care and support because staff could meet their needs and wishes. Staff spoke positively about the support they received from the management team.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 October 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.