The Care Quality Commission

Archived: Pelican Court

6 Pelican Court, Wateringbury, Maidstone, Kent, ME18 5RJ

Provided and run by:
MacIntyre Care

Important: The provider of this service changed. See new profile

All Inspections

15 November 2012

During an inspection looking at part of the service

We conducted an inspection at Pelican Court on 2 July 2012. The provider sent us an action plan following that visit telling us what they were going to do to achieve compliance where we had found shortfalls in the service. During this visit we found that improvements had been made.

We used a number of different methods to help us understand the experiences of people using the service. Many of the people using the service had complex needs including communication difficulties which meant they were not always able to tell us about their experiences. We observed how people interacted with staff. We saw staff working with people, helping them with their day to day needs. We saw that people were content and routines were flexible and relevant to the people who lived at Pelican Court.

1 July 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service. Many of the people using the service had complex needs including communication difficulties which meant they were not always able to tell us about their experiences. We observed how people interacted with staff and the management of the service. One person said, 'I love it here'. Others indicated they were happy living at Pelican Court. We saw staff working with people, helping them with their day to day needs. We saw that routines were flexible and relevant to the people who lived at Pelican Court.

24 March 2012

During an inspection in response to concerns

Communication difficulties meant that most of the people who lived in the home were not able to engage directly with us in the review process during our visit. One person told us they enjoyed living at Pelican Court and the staff were very good. We saw staff working with people, helping them with their day to day needs. The atmosphere was relaxed and routines were flexible.

12 January 2012

During an inspection looking at part of the service

Communication difficulties meant that people who lived in the home were not able to engage directly with us in the review process during our visit. We saw staff working with people, helping them with their day to day needs. We saw that staff were careful to protect people's privacy and dignity. The atmosphere was relaxed and routines were flexible. The three people we spent time with during our visit were relaxed and content.

7 June 2011

During an inspection in response to concerns

Communication difficulties meant that people who lived in the home were not able to engage directly with us in the review process during our visit. We saw staff working with people, helping them with their day to day needs. We saw that staff were careful to protect people's privacy and dignity. The atmosphere was relaxed and routines were flexible. The five people we spent time with during our visit were content most of the time we were in the home.