Arbor Way

Updated 20 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 11 March 2021 and was announced.

Updated 20 March 2021

About the service: This service supported people with learning disabilities. It was registered for the support of up to five people. Three people were using the service at the time of the inspection.

People’s experience of using this service:

People enjoyed living at Arbor Way and felt comfortable and at ease with staff that understood how to keep them safe. Staff recruitment processes included a check of their background to review staff suitability to work at the home. The home was clean and odour free and staff understood how to minimise the spread of infection. Staff understood the risks to people’s health and best to support people. When a new risk to people developed, the registered manager understood how to support staff to understand the risks and support people accordingly. Accidents and incidents were recorded for the registered manager to monitor.

The registered manager ensured people's care was based on best practice standards and staff had the correct training to meet people's needs. Guidance on people's needs was also shared through supervision and staff meetings. People were offered choices at mealtimes and supported with a specialist diet were appropriate. People were supported to attend healthcare appointments and advice from healthcare professionals was incorporated into people's care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

People were treated with dignity and respect and their independence was promoted. People and their families were involved in planning their care with support from staff. Staff supported people to enjoy a range of activities which reflected people's individual interests. People were supported to feedback what they thought about the care. Systems were in place to take any learning from any complaints made.

Staff enjoyed working at the home enjoyed working with the registered manager. Staff supported the registered manager to ensure people's care was continually monitored, reviewed and reflected changing needs. The registered provider undertook their own checks to ensure they were assured about the care people received.

Rating at last inspection: Good. The last report for Arbor was published on February 2016.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk