About the service Rashwood is a residential care home is a providing personal and nursing care to up to 53 older people who may also live with physical disabilities. At the time of the inspection there were 45 people living at the home.
People’s experience of using this service and what we found
People and relatives highlighted how considerate staff were when care was provided. Staff spoke warmly about the people they cared for and encouraged people to make their own decisions about the care they wanted. People were treated with dignity and were spoken to respectfully by staff who promoted people’s right to privacy and independence.
People’s needs were assessed before they moved to Rashwood and care was provided based on their preferences. This helped people to feel at home quickly after moving in. Staff had been provided with training and developed skills which reflected the needs of the people they cared for. People enjoyed their mealtime experiences, which were based on their choice, and people were provided with enough to eat and drink so they would remain well. Staff supported people to see other health and social care professional promptly when they wanted assistance. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives were consulted when care was planned and adjusted as their needs and preferences changed. People encouraged to decide the specific care they wanted and enjoyed the activities provided. Systems were in place to take learning from any concerns or complaints and people were confident staff would address these. Staff felt supported to provide good care at the end of people’s lives.
People and relatives told us the way the home was managed led to good care, which was provided by a consistent group of motivated staff. The provider, registered manager and senior staff checked the quality of care provided, so they could be assured people received care which was safe and based on people’s preferences and needs. Staff were encouraged to reflect of their practice and to work across teams so improvements in people’s care would continue to be driven forward.
People’s safety needs were considered when their care was planned and care was provided in ways which helped to reduce people’s risks. Staff understood what action to take if they had any concerns for people’s safety and were confident senior staff would put plans would be put in place to protect people, should this be required. People did not have to wait for assistance and staff were positive about the number of staff to care for people. Systems were in place to support people to have their medicines as prescribed, from staff who had been trained to do this. Staff used their skills and equipment provided to reduce the likelihood of people experiencing infections.
Rating at last inspection
The last rating for this service was Good (published 11 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk