About the service Orchard House is a residential care home providing accommodation and personal to up to 30 people. At the time of our inspection there were 25 people using the service. The care home accommodates 30 people in one adapted building.
People’s experience of using this service and what we found.
Concerns were raised prior to the inspection regarding the management of falls and quality of care people received. However, no issues relating to these areas were identified.
People received safe, personalised care and were treated with dignity and respect. People and relatives were involved in decisions in how care was arranged and delivered.
People’s needs and risks were assessed and monitored. Accidents and incidents were reported and recorded. Care plans were detailed, and person centred with people and their relatives’ views recorded.
People were supported by a consistent staff team who were safely recruited, experienced and qualified to meet people’s needs. Staff knew people well and were kind and considerate when delivering care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People, relatives and staff thought the service was well managed. Feedback on the quality of care provided was complimentary.
Medicines were administered safely. Infection prevention and control procedures helped to ensure people were protected from the risk of infectious diseases.
People lived in a safe environment and refurbishment of the service was underway.
The service worked in partnership with health professionals and other agencies.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (report published 27 March 2020.)
Why we inspected
We received concerns in relation to falls management and quality of care. As a result, we undertook a focused inspection to review the key questions of safe, caring and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained the same.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.