We carried out a review of the data available to us about Oliveheal Healthcare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Oliveheal Healthcare Ltd, you can give feedback on this service.
Oliveheal healthcare ltd is a domiciliary care agency providing personal care support to people in their own homes. At the time of our inspection two people were receiving support with their personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe, person-centred care. People and their relatives were involved in the development of their support plan and how their care was delivered. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had built good working relationships with the people they supported. They respected their privacy and dignity and enabled them to be as independent as possible. Staff spoke to people politely and engaged them in conversation to provide some social stimulation and minimise the risk of people feeling socially isolated.
Staff provided support with meals when required and liaised with medical professionals should they have any concerns about a person’s health.
Staff were well supported and required regular training to ensure they had the knowledge and skills to undertake their duties and stay up to date with best practice guidance. People received support from regular care workers, who turned up on time and stayed the required length of time to ensure people received the level of support they required.
The registered manager regularly reviewed the quality of care provision and involved staff, people and their relatives in service development. There were opportunities for staff, people and relatives to feedback about the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 4 November 2021 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.