Archived: Marie Curie Nursing and Domiciliary Care Service

People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. MCNS staff worked closely with statutory services in order to deliver appropriate care to people in their own homes.

A person caring for their terminally ill parent said "I am very happy with the way they look after my mother, the first night's sleep I've had in weeks."

A person who was cared for by their spouse said "I am extremely pleased with the way the nurses look after me. They are very professional. My wife is not a patient, but the nurses also give her some help because she is so weary caring for me."

A district nurse told us, 'I have worked closely with MCNS staff for many years, I find staff from MCNS particularly good in their roles, they all seem so capable and competent, they adapt to each individual situation appropriately and provide the emotional and practical support people require."

The relatives of people who used the service were very complimentary about the service received. They told of the effort made by MCNS to ensure people got the support needed to spend their final days in a place of their choosing surrounded by family and friends.

People praised the qualities of staff that came to their homes, they found them compassionate and sensitive. A person said, 'my partner was lovingly cared for at home in the last weeks of life by highly skilled staff from Marie Curie Nursing services, we trusted and valued their contribution and felt reassured by their presence".

Another person spoke of the impact of the service on their life and said; 'It's not like having a stranger in your home, staff are like family members, they read the situation, they are adaptable and professional and say the right words when needed, they helped me through the darkest days".