Mansion House

Updated 5 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure the Infection Prevention and Control (IPC) practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 9 November 2020 and was announced.

Updated 5 December 2020

About the service

Mansion House is a residential care home providing personal and nursing care to 22 people aged 65 and over at the time of the inspection. Some people were living with dementia or a physical disability. The service can support a maximum of 26 people.

The service accommodates people in one adapted building, which has an extension to the rear of the property. The main house has two floors and people can access the first floor by use of a lift or stairs. The extension accommodates people living with dementia and is ground floor only.

People’s experience of using this service and what we found

People felt safe and well supported by staff. The registered manager followed robust recruitment checks, to employ suitable staff, and there were sufficient staff employed to ensure care and support were carried out in a timely way. People's medicines were managed safely.

Staff received appropriate training to give them the knowledge and skills they required to carry out their roles. This included training on dementia care and on how to protect people from the risk of harm. Staff received supervision to fulfil their roles effectively and had yearly appraisals to monitor their work performance.

People had choice and control of their lives and the staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There was a planned programme of activities open to everyone including family and friends.

Staff knew about people's individual care needs and care plans were person-centred and up to date. People and relatives gave us positive feedback about the staff and described them as "Exceptionally kind, caring and friendly." Staff treated people who used the service with compassion, dignity and respect.

The service was well managed and organised. The registered manager assessed and monitored the quality of care provided to people. People and staff were asked for their views and their suggestions were used to continuously improve the service.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 22 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.