Ayeesha-Raj Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with dignity and respect. They were supported to have choice and control in their everyday lives. Staff knew people well and understood their needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff were caring and kind towards them. During the assessment we observed caring interactions between staff and people. For example, when people became upset or unsettled staff treated them with compassion and were able to re-direct people and support them in a caring and calming way. However, people were not always cared for in a dignified way due the concerns we found in relation to the dirty and unsafe environment.

Staff were passionate about providing good care to people living at the service. Staff were able to explain how they delivered care and support to people in ways that respected people's dignity and privacy. Staff were observed delivering empathetic and kind support to people living at the service.

Positive feedback was evidenced about how the provider worked with partner agencies.

Caring interactions were observed towards all people living at the service. Some people living at the service became upset at points, and staff were able to re-direct people and support them to be calm. However, we identified areas of the service that were dirty, for example faeces under a person's mattress. This meant people were not always cared for in a dignified manner.

People were able to tell us they were happy, and that staff helped them to do things they liked. For example, trips to book shops and to cafes or fast food restaurants. People's likes and preferences were recorded, and staff appeared to know people well.

Staff felt proud of the care they provided to people and felt they acted in their best interests. People were supported by staff who understood their needs, and worked to ensure care was delivered in line with their needs and preferences.

Staff were observed treating people with kindness and appeared to know them well, delivering their care in line with their support needs and preferences.

Some people had goals recorded in their care plans. However, these reflected staff targets as opposed to individual's needs and wishes. Conversations were attempted with people regarding their wishes for their end of life care.

People felt supported and able to do the things they wanted to do. A relative told us they felt the service provided support which promoted people's independence.

Staff were able to discuss what people were able to do and recognised people had varying levels of ability and independence. Staff encouraged people to be independent in areas they could and provided support and undertook tasks where people were not able to do so.

Staff were observed being kind and supportive towards people living at the service. Staff knew people well and appeared able to meet their needs in a way that was personal to them.

Processes were in place to capture people's needs, but sometimes opportunities to review them and ensure they were fully reflective of people's strengths and abilities were not always undertaken.

We observed staff being caring and supportive to people. When people became distressed staff recognised this and were able to take steps to reduce distress and advocate for them when it was required.

Staff told us they were proud of how they provided care to people living at the service. Staff told us they knew people well and through familiarity were able to identify things that may cause people distress and took steps to avoid them. When people did become distressed we observed staff responding to people in a kind and compassionate way.

We observed kind and caring interactions and staff were able to respond appropriately to people's needs, wishes or if they became distressed.

Staff felt supported by management, and that support and training would be provided as required to ensure people continued to receive care that was centred upon their needs.

Processes were in place to allow staff to speak out, and receive supervision to share their thoughts and views. Staff felt supported by management and as people's needs changed training, additional information was sought to ensure staff had the skills and confidence to provide care in a person centred way.