15 December 2016
During a routine inspection
Abbey Rose is a privately owned care home situated in a residential area of Birmingham. Nursing care is provided for up to 38 older people who live at the home. There were 34 people living there at the time of our inspection.
There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
Visitors were welcomed in the home, so that people could maintain relationships with people that were important to them. Social activities were provided for people who wished to take part, although these activities were limited to week days only and not everyone felt the activities were suitable for them.
People received a safe service, because the provider had procedures in place to reduce the risks of harm to people. Staff were trained to help keep people safe and knew the procedures for ensuring people did not suffer abuse or harm.
People received their medicines as prescribed and were cared for in an environment that was well maintained to ensure they were safe.
People were supported by sufficient numbers of staff that were suitably recruited, trained, supervised, supported and monitored to ensure they cared for people effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
People had a choice of meals and were supported to eat and drink enough to maintain their health and well-being. Staff knew how to support people that may be at risk of not eating or drinking sufficient to maintain their health. People had access to health care professionals when they were unwell, so their health care needs were met.
People and their relatives were happy with the care they received and felt that staff were caring and compassionate towards them. People’s privacy and dignity was maintained and staff encouraged people to be as independent as possible.
People and their relatives were involved in planning and agreeing their care needs, so they knew what care was being provided. Where people had concerns about their care, there were effective procedures in place to handle these concerns. People were confident that any concerns they raised would be acted on and resolved to their satisfaction.
People received a service that was well managed, by a stable management team and there were systems in place to ensure the care people received was monitored. People knew who the registered manager was and felt that she was open and visible in the home. This gave people confidence in the service. People had the opportunity to comment on the quality of the service they received.