Langley Court Rest Home

Updated 3 February 2023

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

Langley Court Rest Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 8 people living at the service and 5 staff members which included the registered manager. We reviewed 3 people’s care records and 3 medicines records. We reviewed 3 staff recruitment records. We looked at a variety of records relating to the management of the service, including policies, procedures and audits. After the inspection we received feedback via email from 3 relatives and 1 health and social care professional.

Updated 3 February 2023

About the service

Langley Court Rest Home provides personal care to up to 28 older people, some of whom may be living with dementia. At the time of our inspection there were 24 people using the service.

People’s experience of using this service and what we found

People told us they enjoyed living at Langley Court. People said they were supported by kind, caring and respectful staff who promoted their independence and dignity.

People were supported safely. Risks were identified, assessed and managed. Medicines were managed and administered safely. People’s health needs were met. People and their relatives were involved in making decisions about the support provided.

The home was clean and hygienic. There was a relaxed and friendly atmosphere when we visited. A range of activities were available. People spoke positively about the food provided and could give feedback and suggestions.

The home was well-led and managed. People, relatives and staff spoke highly of the registered manager and his deputy.

Staff were well trained and supported to ensure they had the knowledge and skills to conduct their roles effectively. The staff worked well as a team. Governance systems effectively assessed and reviewed the quality of care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Further evidence was provided following the inspection with care documentation updated to reflect good practice as discussed during our visit.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published October 2017).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.