Westside Home 2

Updated 27 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one adult social care inspector and one Expert by Experience. The Expert by Experience was a person who had personal experience of using mental health services.

Service and service type:

Westside Home 2 is a care home. People in care homes receive accommodation and personal care. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with CQC. This means that they and the provider are legally responsible for how the service us run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was unannounced.

What we did:

Before the inspection we reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as abuse; and we sought feedback from the local authority.

We assessed the Provider Information Return (PIR) had submitted. Providers are required to send us a PIR at least once annually to give some key information about their service, what they do well and improvements they plan to make. This information helps support our inspections.

During the inspection we spoke with three people to ask about their experience of the care provided. We also spoke with two members of care staff and the registered manager.

We reviewed a range of records. This included three people's care records and medicine records. We looked at three staff files around staff recruitment. We also reviewed records relating to the management of the home including checks and audits.

Updated 27 April 2019

About the service: Westside Home 2 is a care home that provides accommodation and personal care for people with mental health problems. At the time of the inspection five people lived at the service. The home was established over two floors, with a range of communal areas including dining spaces and a large garden.

People’s experience of using this service:

People told us they felt safe and well looked after in the home. Staff knew and understood the risks to people and ensured that steps were taken to reduce the level of risk as much as possible. People received their medicines at the right time and there were sufficient staff on duty to keep people safe and ensure their needs were met. Staff were recruited safely to ensure they were suitable to work in the home and were well trained and supported by the provider.

People's mental and physical health needs were closely monitored, and staff ensured people saw external healthcare professionals when they needed to. The provider was working in line with the principles of the Mental Capacity Act 2005 and people's consent was obtained before care and support was delivered. All people living at Westside Home 2 had full capacity to make their own decisions.

People were supported by caring staff who took time to get to know people and encouraged people to maintain their independence. There was a clear complaints policy in place, and people could choose whether to take part in the activities that were on offer.

Quality assurance audits were effective and improvements to the quality of the service were made if shortfalls had been identified. People and staff were happy with the way the service was led and managed and the registered manager led by example in offering warm and personalised care to people.

More information is in the detailed findings below.

Rating at last inspection:

Good (report published 1 November 2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk