The Care Quality Commission

Archived: Ultralase (St Albans)

8 Upper Marlborough Road, St Albans, Hertfordshire, AL1 3UR (01727) 842458

Provided and run by:
Ultralase Limited

All Inspections

20 February 2013

During a routine inspection

We spoke with two people who were attending appointments on the day of our visit. One had been before but did not require treatment at that time. They told us that they had been advised that if the condition deteriorated they should come back. They told us that they felt that this was 'a good piece of advice as the provider was not just in it for the money'. The other person we spoke with, who was attending for an initial consultation, told us they were excited at the prospect of having the treatment. However, they mentioned that when they first contacted the service they had been asked to pay a deposit in case they did not attend the free consultation, and they felt this was inappropriate. They went on to say that only people who were serious about having the treatment would book an appointment, and therefore they thought the risk of them not turning up was minimal.

We noted the reception area and waiting room were bright and welcoming. The clinic, assessment rooms, and treatment area were clean and comfortable, with many easy chairs so people could relax before and after treatment.

We observed staff interacting with people in an easygoing and informal way. This made people feel at ease, and took their mind off the treatment.